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We’re Hiring! Senior Community Impact Manager, Programs & Products

Job Posting

Senior Community Impact Manager, Programs & Products

Be a part of the change!

Join a team of committed, results-oriented, and successful professionals who work to support and advance United Way of Southern Maine’s (UWSM’s) mission to improve people’s lives by mobilizing the caring power of our community.

General Summary

The Senior Community Impact Manager, Programs and Products and their fellow Community Impact (CI) Department staff members are responsible for leading the strategic investment of United Way’s financial and non-financial resources to create the greatest possible impact in Southern Maine.  Under the supervision of the Senior Director, Financial Stability, this position is responsible for United Way’s programmatic work related to Thrive2027 Goal 2: Individuals and families have the education, employment opportunities, and resources to achieve financial stability. This includes leading two United Way Financial Stability programs:

  • CA$H (Creating Assets Savings and Hope) Greater Portland is an initiative of United Way supported by the efforts of the Southern Maine CA$H Coalitions. Community leaders and industry experts work together to help individuals and families achieve long-term financial stability, with a primary focus on IRS tax law-certified volunteers offering free tax preparation to qualified filers during tax season. In addition, each client can learn about resources available in the community that will improve their financial capacity and build their assets.
  • The Emergency Food and Shelter Program (EFSP) is a federal grant program that supplements and expands the work of local social service agencies, both nonprofit and governmental, to help people with economic emergencies

Success in this position will be determined by the ability of the Senior Manager to implement the programs in partnership with coalition members and volunteer board members, to achieve grant deliverables and goals, and to meet community needs. This position requires excellent written and verbal communication skills, a proven track record in volunteer management, superior attention to detail, and project/program management. The candidate must be self-motivated and able to work independently as well as collaboratively in a team setting.

This is a full-time (40-hour per week), salaried position and may require long hours during peak times.

General Responsibilities:

  • Provides programmatic oversight of CA$H Greater Portland and support as appropriate CA$H York County:
    • Leads the annual work and implementation of year-round activities, including the administration of free tax preparation services, asset building activities, marketing and outreach, and recruitment, training and supervision of volunteers. 
    • Develops and implements vision of year-round programming to improve the financial stability of low-to-moderate income people in our region.
    • Supervises temporary, seasonal employees.
    • Prepares annual analysis of CA$H’s impacts and outcomes for coalition partners and other United Way stakeholders.
    • Serves as the primary point of contact for CA$H Greater Portland stakeholders and activities including assisting with direct services.
    • Serves as United Way’s lead point of contact for CA$H York County.
    • Works closely with the Director, Grants & Special Initiatives to ensure continued growth of the program.
    • Establishes and maintains an effective system for information-based decision-making and assessment, including data collection (quantitative data, ‘expert’ perspectives and public knowledge), analysis and evaluation.
    • Coordinates the statewide VITA grant (e.g., contracts, IRS reporting and communications, budgets) with support from the Accounting Manager and manages VITA process for CA$H Greater Portland.
    • Serves as the organizational representative at the statewide CA$H coalition.
  • Provides programmatic oversight of the Emergency Food and Shelter Program:
    • Administers all aspects of the EFSP program in Cumberland and York Counties with support from the Accounting Manager, including convening the local boards, maintaining ongoing communications with Local Recipient Organizations, ensuring compliance with EFSP regulations, and communicating with the national office.
    • Provides additional support to the other United Ways around EFSP, such as coordinating work with any outside consultants hired to support EFSP in other counties.
  • Works closely with community impact and resource development teams to project manage other emerging product / program work.

Preferred Education

Bachelor’s degree or foreign equivalent.

Required Skills and Experience:

  • 3+ years of professional experience in program/ project management or process improvement.
  • Demonstrated commitment to collaboration and community change work.
  • Demonstrated ability to manage projects from conception to completion.
  • Demonstrated ability to exercise strong discretion and confidentiality.
  • Experience working with a diverse set of stakeholders.
  • Proficiency and comfort working with data.
  • Superior attention to detail.
  • Proficiency with Microsoft Office Suite.
  • Strong communication skills, both verbal and written.
  • Team-oriented and able to work independently.
  • Flexible and able to operate in a nimble and evolving environment.
  • Results-oriented.
  • Must possess the ability to manage multiple deadlines and priorities and problem-solve issues as they arise.
  • Ability to use continuous quality improvement practices to assess and improve processes and systems.
  • Group facilitation experience preferred.
  • Experience in the field of building individuals’ and families’ financial stability preferred.
  • Knowledge and understanding of integrated program planning, development, and administration within a nonprofit environment preferred.
  • Volunteer management experience preferred.

Supervisory Responsibility

Seasonal CA$H employees

Work Environment

This job operates in a professional office environment.

Valid driver’s license, verifiable auto insurance, cell phone, and use of a personal vehicle required.

We have office locations in Portland and Kennebunk. Employees have the option of being housed in either office, space permitting

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position may require long hours including early morning meetings, evening events, and weekend work during peak times.


Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Why choose United Way of Southern Maine?

Advancing the common good is about helping one person at a time, and about creating community change that benefits every member of the community. We are all connected and interdependent; we all win when a child succeeds in school, when families are financially stable, and when people are healthy.

We have a staff of 43 dedicated employees to help us achieve our goals and fulfill our mission: To improve people’s lives by mobilizing the caring power of our community. To support the great work of our employees, we offer a competitive salary and a robust benefits package including health and dental insurance, a 403(b) plan, life insurance, generous paid vacation, holiday, and sick time off.

Additionally, United Way of Southern Maine offers:

  • Convenient downtown locations with free parking
  • Tuition assistance and opportunities for professional development
  • Wellness resources and Employee Assistance Program access
  • Personal and floating holidays
  • Paid volunteer time off
  • An excellent team of top-notch professionals that share your passion for strengthening our community

United Way of Southern Maine is committed to seeking and sustaining a culturally and ethnically diverse environment and to the principles that promote inclusive practices. We are dedicated to building a diverse staff with expertise and interest in serving our communities and encourage persons of all types of diversity to apply.

United Way of Southern Maine has identified a set of Core Values that are our essential tenets. These define and describe who United Way of Southern Maine will endeavor to be in all situations, both internal and external.

At United Way of Southern Maine we are:

  • Community Centered
  • Results Focused
  • Intentionally Collaborative
  • Committed to Excellence
  • Leading with Integrity

Applications accepted through August 6, 2021. Please submit a cover letter and resume to Amy Fecteau, Director, Human Resources at hr@uwsme.org.

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