Donor Engagement Manager
Be a part of the change!
Under supervision of the Director of Donor Engagement, this position builds, supports, and advances high-quality, year-round relationships with key segments of individuals, particularly Leaders’ Circle donors, emerging leaders (Brick & Beam Society), and 365 Small Business Circle members, to attract and sustain resources (financial, volunteer and advocacy) to support United Way of Greater Portland’s (UWGP’s) strategic direction and community impact initiatives.
This individual serves as the staff leader for UWGP’s Brick & Beam Society, 365 Small Business Circle, and Leaders’ Circle, providing the strategic direction and volunteer support, and ensuring robust administrative functions to ensure growth in resources for UWGP.
Donor Relationship Management
- Serve as UWGP’s staff leader for Brick & Beam Society affinity group, dedicated to building greater Portland’s next generation of philanthropic leaders (http://www.brickandbeam.org/).
- Develop and execute year-round engagement and retention plans for high-priority segments of donors (including but not limited to Leaders’ Circle, Loyal Donors, Brick & Beam Society, 365 Small Business Circle) with goals of helping donors achieve their lifetime philanthropic aspirations, building donor loyalty through personalized engagement, increasing average gift, and increasing involvement in giving, advocating and volunteering with UWGP.
- Staff and recruit multiple affinity group committees; organize meetings, prepare materials, and draft minutes.
- Ensure committee volunteers are well-oriented, trained, and engaged in affinity group work.
- Achieve annual and multi-year revenue and donor engagement goals.
- Increase membership in Brick & Beam Society, Leadership Circle, and 365 Small Business Circle through long-term strategic planning, marketing, stewardship, recruitment, and engagement strategies.
- Serve as liaison for the Resource Development team helping to secure, recognize, and engage affinity groups and Leaders’ Circle donors within the workforce giving campaigns.
- Manage year-round relationship with 1-3 selected corporate accounts, including engaging employees in the work of UWGP and achieving annual campaign goals.
Event Management and Communications
- In collaboration with the Marketing team and Brick & Beam Society volunteers, develop and execute an annual and long term strategic marketing plan, including but not limited to website content, newsletters, blogs, and print materials.
- Create and implement an annual event calendar for affinity groups and Leaders’ Circle engagement opportunities, based on member interests.
- Provide coordination and oversee execution of logistical support to ensure successful and meaningful events and special projects i.e. creating invitations, managing RSVPs, managing registration, tracking attendance, post-event outreach.
Data Management, Analytics, and Research
- In collaboration with other Resource Development staff and utilizing research and data, develop and execute plan to increase leadership giving ($1000+) and affinity group membership.
- Manage donor data efficiently and accurately such as inputting donor visit notes, updating annual leadership donor roster names and contact information, resolving conflicting data and information, producing ongoing donor and prospect research, and recording donor communications as well as contact, biographical and preference information in donor database.
- Identify and research lapsed and potentially-lapsing donors and work to re-engage these donors.
- Ensure affinity groups’ messaging and brand usage conform with UWGP and United Way Worldwide brand and messaging standards.
- Comply with UWGP policies and procedures.
- Participate as a team member in Resource Development and Marketing and organizational activities.
- Provide superior service that exceeds the expectations of both internal and external customers.
- Volunteer and actively participate in projects, special events, cross-functional teams or workgroups that support the work of the entire organization.
- Other fundraising and donor engagement duties as requested.
Bachelor’s degree or foreign equivalent required.
Required Skills and Experience
- 3-5 years relevant experience (fundraising, donor relations, account management, marketing/communications).
- Strong understanding of proven strategies for reaching and engaging Millennials and other young professionals in community leadership.
- Customer-focused, strong customer service and interpersonal skills.
- Ability to communicate effectively both verbally and in writing, and to interact effectively with diverse groups of stakeholders.
- Comfortable public speaker and able to represent UWGP to large and small groups.
- Data-driven, innovative and results-oriented.
- Robust experience analyzing data and using it to identify gaps and develop strategies.
- Demonstrated experience in a relationship management or donor relations role.
- Volunteer management experience strongly desired.
- Must be a self-starter and team player, with a positive outlook and ability to manage ambiguity and change, proficient in identifying solutions and opportunities.
- Understanding of individual fundraising best practices (such as constituent relationship management and moves management) desirable.
- Strong organizational skills, with a proven ability to manage deadlines in a fast-paced environment.
- Ability to prioritize and handle multiple projects simultaneously, exercise discretion, and the ability to work independently with limited supervision.
- Proficiency in Microsoft applications (especially Word, Excel and Outlook). CRM donor database software experience desirable.
- Valid driver’s license, verifiable auto insurance, and use of a personal vehicle required.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. With some 7:30 AM meetings and after-hours functions, this position regularly requires more than 40 hours per week.
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Why Choose United Way of Greater Portland?
Advancing the common good is about helping one person at a time, and about creating community level change that benefits every member of the community. We are all connected and interdependent. We all win when a child succeeds in school, when families are financially stable, and when people are healthy.
We have a staff of 32 dedicated employees to help us achieve our goals and fulfill our mission: To improve people’s lives by mobilizing the caring power of our community. To support the great work of our employees, we offer a competitive salary and a robust benefits package including health and dental insurance, a 403 (b) plan, life insurance, generous vacation and holiday pay and paid sick time off.
Additionally, United Way of Greater Portland offers:
- Convenient downtown location with free parking
- Tuition assistance and opportunities for professional development
- Health Club membership at a deeply discounted monthly rate
- Wellness resources and Employee Assistance Program access
- Personal and floating holidays
- Paid volunteer time off
- A great team of top-notch professionals that share your passion for strengthening our community
United Way of Greater Portland is committed to seeking and sustaining a culturally and ethnically diverse environment and to the principles that promote inclusive practices. We are dedicated to building a diverse staff with expertise and interest in serving our communities, and encourage persons of all types of diversity to apply.
Applications accepted until March 24, 2017. Please submit a cover letter and resume to: Daisy Wilson, firstname.lastname@example.org.